Terms and Conditions

We like to keep it fun, but there are some terms and conditions, which may be altered from time to time. By booking a session, paying a deposit or session fee, attending a session or registering a gift voucher, you agree to the terms set out below. If you have any questions at any time, please get in touch.

Bookings, session confirmation fees and session fees

A session confirmation fee is required to secure your booking in our calendar. It will be refunded or credited toward your order on the day of your design appointment.

The session confirmation fee is not refunded if you give us less than 3 days notice for cancellation or change to your appointment. This covers the loss of the appointment session and/or design appointment and your photographer’s time.

Session confirmation fees are non-transferable to third parties, but can be transferred to another date if postponement is required.

Session locations and dates are subject to photographer and studio availability. Your session location may be adjusted closer to the session date due to weather.

Cancellations, rescheduling and re-shoots
Cancellations or changes with less than 3 days notice result in forfeit of your session confirmation fee, as above.

If someone in your family is unwell, please let us know as soon as possible so we can find a new time.

For outdoor sessions, if the weather is not suitable we will reschedule for a new date at no charge.

If Photobat cancels your session, we will provide a full refund of any session fee or session confirmation fee paid.

Re-shoots are at our discretion and are not given for regretful personal choices such as hair, clothing or a family member’s mood on the day.

Gift vouchers and offers
Gift vouchers can only be used for the session type stated on the voucher.

All adults must attend both the photography session and the purchasing appointment to claim the full value of the voucher.

The session voucher must be registered prior to the “register by” date shown on the voucher.

The design appointment is to be completed within 2 weeks of your photography session to redeem your gift voucher.

Only one Photobat gift voucher per family, per year may be used.

Any offers or specials are for a single family group portrait session. All images and products included in the offer or special must be from the same portrait session.

Any offer may not be used in conjunction with any other offer or voucher, is not redeemable for cash or any other goods, and may only be used as described.

Special offers cannot be used to purchase portraits from a previous portrait session, excluding the referral voucher.

Any credit must be used at the time of the initial purchasing appointment.

Gift vouchers and offers are not refundable or redeemable for cash.

Pricing and products

We happily provide all clients with a pricing guide upfront, on our website, in print and over the phone. You agree that all interested parties have received, read and understood our price list before booking.

Your session fee does not include any prints, products or digital files. These are available for purchase separately.

Your pricing is guaranteed from the time you book until 60 days after your session. After this time, current pricing may apply.

Payment and payment plans

Full payment or a deposit for your order is due at the time of ordering, and can be made by cash, direct deposit or credit card.

Payment plans are available. A minimum 30% deposit is required at the time of order, with the balance payable over 3 to 6 months. Your order goes into production once payment is received in full and can be collected as soon as it is ready.

Copyright and image use

Photobat retains the copyright of all images. Printing, copying, downloading, screenshotting or scanning images without written consent is prohibited under Australian copyright law.

Original RAW files and edited digital files remain the property of Photobat.

Digital files, when purchased, are supplied with reprinting rights for personal use only. This may include printing, copying or emailing for personal purposes.

All family photography images are for personal use and are not for commercial use.

Images may not be used for commercial or editorial purposes, or entered into competitions, without our written permission.

Unless you tell us otherwise in writing, you agree that Photobat may use images from your session for reasonable general promotional material and for industry competitions.

Storage of images and digital files

Your images are backed up and secured from the time of your session until your design and ordering appointment.

Unordered images are only guaranteed to be kept on file for 12 months from your design and ordering appointment, subject to no technical failure. If no purchase is made, images may be deleted after this time.

Ordered images are backed up and stored for at least 12 months, subject to no technical failure. Beyond this we will endeavour to keep a copy for as long as is practical, but this is not guaranteed.

Once digital files are supplied, ongoing storage and backup of your digital and printed portraits is your responsibility. Please back up your digital files, ideally to two locations, one local and one cloud-based.

A digital file safekeeping subscription is available for ongoing peace of mind. Ask us for details.

Delivery and collection of orders

Your products will be ready for collection approximately 4 to 6 weeks after the order is placed with our suppliers. As a guide: prints 3 weeks; albums, canvases and framed products 5 weeks. All times are approximate.

Production times may be longer over the Christmas and holiday season, when many suppliers close.

If there are any delays in production, we will let you know the new estimated delivery time.

We appreciate prompt collection of your order once it is ready. Photobat may dispose of any order not collected within 6 months of you being advised it is ready. Reprinting costs will apply.

Refunds

Due to the bespoke nature of our products, we cannot offer a refund or exchange if you change your mind once an order has been placed with our suppliers.

If a product is faulty, damaged or incorrect, we will do everything we can to make it right and provide the correct item as ordered. Where that is not possible, we will provide a refund on return of the damaged or faulty goods.

Where a refund is given, it will be returned via the original payment method and is subject to bank transfer times.

Session safety

Photobat photography sessions are quite active and involve physical activity. Any injuries or conditions must be told to the photographer prior to the session. Participation is undertaken at your own risk.

To avoid disrupting the session and to let your photographer capture the best images, photography and videography by family or friends during the shoot is not permitted.

Costs of recovery

You shall pay for all costs incurred by Photobat in the recovery of any monies owed, including recovery agent costs, process server costs and solicitor costs on a solicitor/client basis.

General

Management reserves the right to refuse service at any time.

Photobat hates spam, so we respect your privacy and personal information. It is not shared with any third party or other organisation. See our Privacy Policy for more.

Any questions? Please get in touch with us.